Refund policy
Free Thought Supply
Effective Date: 5/26/2026
Website: freethoughtsupply.com
At Free Thought Supply, we want you to love what you ordered. If you are not fully satisfied with your purchase, we offer a 100% Satisfaction Guarantee within 30 days of delivery.
1. 100% Satisfaction Guarantee
If your item does not meet your expectations, contact us within 30 days of delivery and we will make it right.
Depending on the situation, we may offer:
- A replacement
- An exchange
- Store credit
- A full refund
We also offer free return shipping for eligible returns within the 30-day return window.
2. Return Window
Returns must be requested within 30 days of the delivery date.
Return requests made after 30 days may not be eligible for a refund, exchange, or free return shipping.
3. Eligible Items
To qualify for a return, items should be:
- Returned within 30 days of delivery
- In clean, unworn condition when possible
- Free from damage caused after delivery
- Returned with original packaging when available
We understand that apparel must be tried on. Trying on an item does not disqualify it from return eligibility.
4. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, misprinted, or incorrect, contact us as soon as possible at raymond.clayton1964@gmail.com
Please include:
- Your order number
- A short description of the issue
- Photos of the product and packaging, if applicable
We will replace the item, refund the order, or provide another fair solution at no cost to you.
5. Free Return Shipping
Free return shipping is available for eligible returns within the 30-day satisfaction guarantee period.
After your return request is approved, we will provide return shipping instructions and, when applicable, a prepaid return shipping label.
6. Refunds
Once your return is received and reviewed, we will process your refund to the original payment method.
Refunds may take several business days to appear on your statement depending on your bank or payment provider.
Original shipping charges may be refunded when the issue is due to damage, defect, misprint, or fulfillment error. For satisfaction-based returns, refund treatment of original shipping may vary depending on the order and circumstances.
7. Exchanges
We are happy to help with exchanges within 30 days of delivery.
Exchanges may be available for:
- Size changes
- Different colors
- Different designs
- Replacement items
If the requested exchange item is unavailable, we may offer a refund or store credit.
8. Non-Returnable Items
Some items may not be eligible for return, including:
- Gift cards
- Final sale items clearly marked as final sale
- Items damaged by misuse, improper care, or normal wear and tear
- Items returned after the 30-day return period
9. How to Start a Return
To start a return, contact us at:
Email: raymond.clayton1964@gmail.com
Please include:
- Your name
- Order number
- Item you want to return
- Reason for return
- Whether you prefer a refund, exchange, or replacement
We will reply with return instructions.
10. Return Address
Do not send returns without contacting us first. Return addresses may vary depending on the product and fulfillment partner.
Approved returns should be sent only to the return address provided in our return instructions.
11. Questions
For questions about returns, refunds, exchanges, or our satisfaction guarantee, contact us at:
Free Thought Supply
Email: raymond.clayton1964@gmail.com
Website: freethoughtsupply.com